Software Application Engineer & 1st Level Online Support, North America

WinTool AG is one of the leading software companies in the field of productivity optimization using process-oriented tool management for manufacturing companies. We are looking for you to become an integral part of our North American team to help us guide our marketplace in the proper direction of globalization, digitization, and Industry 4.0!

 

In this position, you will be the primary technical contact for our prospects and customers from the beginning of the sales process through closing.  Once they are customers you will provide guidance during the project, assist with installing the software, conduct online and on-site training, as well as provide ongoing online support.


Your responsibilities will include:
•    1st level online support
•    Technical support for software maintenance customers
•    Software installation and customer training on site
•    Sales support through demos and presentations, and customer support through imple-mentation
•    Willingness to travel approx. 50% (trips within North America)
•    Preparation / tracing of errors (bugs) for software programming
•    Testing of software releases (user tests)
•    Assistance in the creation of training manuals for software modules and software inter-faces

You bring us:
•    Experience as a software technician and in 1st level support (ideally in a technical soft-ware
     application environment)
•    Experience in dealing with databases (MS SQL Server)
•    Communication and guidance (teaching) skills in dealing with customers
•    Exceptionally good written and spoken English
•    Understanding of technical relationships (ideally in CNC production, tools, CAD / CAM, etc.)

This is what we offer you:
•    Independent, varied activities
•    Dedicated, young team
•    Small, uncomplicated, family environment
•    Worldwide network of sales, support, and development partners
•    Home office
•    Further training opportunities
•    Work location North America (West Coast)

 

 

 

 

Apply now